Gaming is entertainment. pep20 believes every member deserves to play safely, mindfully, and enjoyably. Our responsible gaming policy and tools are here to make sure of that.
All these tools are available in your account settings — free of charge, at any time
Online betting and gaming are growing rapidly in Bangladesh, with millions of people enjoying cricket betting, slots, and Live Casino. But like any form of entertainment, gaming needs to stay within healthy limits. At pep20, responsible gaming isn't just a rule — it's a core part of who we are.
Many people think of gaming as a source of income – that's a big misconception. Responsible gaming means playing within a budget, with a clear head, and within set time limits. Betting more after a losing streak in hopes of "winning it back" is dangerous. This is known as chasing losses – and it's the first sign of addiction.
pep20's stance: We want you to enjoy playing with us for the long haul – and to be happy doing it. We never want anyone to lose everything in a single session. That's why our responsible gaming tools aren't just for show – they genuinely work.
Gaming becomes a problem when it starts to negatively affect other areas of your life – family, work, health, finances. When you feel restless without gaming, when you lie to keep playing, when you keep chasing losses to win back what you've lost – these are all warning signs.
Responsible gaming means recognising these warning signs early and acting on them in time. pep20 is always here to support you every step of the way.
If you notice these signs in yourself or someone you know, take action immediately
If 3 or more signs apply to you: Contact pep20 support now or activate self-exclusion. Seeking help isn't a weakness – it takes courage.
Answer the questions below – honestly, for yourself
Your gaming habits appear healthy so far. Stay mindful and check in with yourself regularly. Setting a deposit limit is an easy way to stay in control.
Some of your gaming habits may be a cause for concern. We recommend setting a deposit limit and loss limit right away. Consider taking a cooling-off period if needed.
Your gaming may be at serious risk of becoming a problem. Please contact pep20 Support right away or activate Self-Exclusion. We are here for you.
Decide in advance how much of your monthly entertainment budget you can afford to spend. Make sure that losing this amount won't affect your day-to-day life.
Set a daily limit on how long you play. Watch the clock, set an alarm. Use the Session Limit tool.
Online betting is entertainment, not a reliable source of income. Thinking otherwise is where all the trouble begins.
When you're not in a good headspace, making sound decisions is harder. Avoid gaming during those times.
Chasing a little extra often leads to losing what you've already won. Once you've hit your goal, stop — and walk away happy.
Hiding it is where the problem starts. When your family knows, a natural boundary forms – one that keeps you on track.
Betting with borrowed money multiplies stress. It damages both your relationships and your financial stability.
Take a 10–15 minute break every hour. Get up, have some water, take a short walk. Both your eyes and your mind need the rest.
Deposit limits, loss limits, session limits — they're all there for you. Head to your settings today and activate them.
If you feel something's wrong, talk to pep20 support. We don't judge – we help. That's your right.
Use our protection tools. Set your own limits.
The most responsible gaming environment in Bangladesh – at pep20.
18+ | Play Responsibly | Internationally Licensed