Legal Documents

Pep20 Terms and Conditions – Payment from membership, all in English

Please read these rules before opening an account on pep20. We believe transparency is the best policy — so everything is written in plain, straightforward language.

Last Updated: 1 January 2026

Summary

Age Restriction: Prohibited for Under 18
One Account: One Account Per Person
Bonus: Withdrawal after completing wagering requirements
Withdrawal: To a Verified Account
Fraud: Instant Account Closure
Membership
Registration & Eligibility Rules
Bonus Policy
Bonus Eligibility & Usage Rules
Payment Policy
Deposit & Withdrawal Terms
Betting Rules
Betting & Cancellation Guidelines
Security
Account Security Rules
Responsible Gaming
Limits & Protection Tools
Table of Contents

Important Note: By creating or using an account on pep20, you confirm that you have read and agreed to these Terms & Conditions. If you do not agree with any of the terms, please discontinue use of the platform.

1
General Terms & Introduction

Pep20 is an internationally licensed online betting and gaming platform, purpose-built for users in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between pep20 and its members.

These Terms & Conditions apply to all services offered through pep20's website, mobile application, and other digital platforms. They may be updated at any time, and any changes will be published on the website.

To use all pep20 services, you must comply with the local laws of your country. You are solely responsible for your own legal obligations.

Who do these terms apply to?

  • Any person who has registered or wishes to register on pep20
  • Anyone who uses any game, betting, or other service on pep20
  • Anyone who claims a promotion or bonus offer on pep20

2
Account & Registration Policy

Eligibility Requirements

To register on pep20, members must meet the following requirements:

  • Must be at least 18 years of age
  • Accurate and truthful personal information must be provided
  • Must agree to the Terms & Conditions
  • Each person may only open one account

Warning: If multiple accounts belonging to the same person are found, all accounts will be immediately closed and balances may be forfeited.

Account Verification (KYC)

Pep20 reserves the right to verify a member's identity at any time. KYC verification may be required before processing withdrawals. Required documents may include:

  • National ID (NID) or Passport
  • BKash/Nagad account details
  • Proof of address (if required)

Account Security

Members are solely responsible for keeping their password and login credentials confidential. pep20 will not be held liable if login details are shared with others. Any suspicious activity must be reported to support immediately.

3
Deposit & Withdrawal Policy

Deposit

Deposits on pep20 can be made via bKash, Nagad, Rocket, and net banking. The following rules apply to all deposits:

  • Minimum deposit ৳100
  • Deposits are typically credited instantly
  • Deposits must be made from the member's own account
  • Third-party deposits are not accepted
Payment Methods Minimum Maximum Time
bKash ৳100 ৳50,000 Instant
Nagad ৳100 ৳50,000 Instant
Rocket ৳200 ৳30,000 Instant
Net Banking ৳500 ৳1,00,000 1–3 hours

Withdrawal

Withdrawal requests on pep20 are typically processed within 5–30 minutes. Withdrawal terms and conditions:

  • Minimum withdrawal ৳300
  • Account KYC verification must be completed
  • Wagering requirements must be met before withdrawing bonus winnings
  • Withdrawals must be made through the same method used for the deposit (may vary depending on circumstances)
  • Withdrawals may be put on hold if suspicious activity is detected

Important: pep20 never withholds withdrawals without reason. If you experience any delays, contact our support team directly — resolving your issue is our commitment.

4
Bonus & Promotions Policy

Pep20 bonus offers are designed to provide extra value to our members. Each bonus comes with its own terms and conditions, which are detailed on the bonus page.

General Bonus Policy

  • Each member is entitled to the welcome bonus once only
  • You must read the full terms and conditions before claiming any bonus
  • You may not claim another bonus while one is already active (unless explicitly stated otherwise)
  • Bonuses are credited to the bonus wallet only and cannot be withdrawn directly
  • Bonuses will be forfeited if wagering requirements are not met within the specified period

Wagering Rules

Wagering means you must bet a specified amount using bonus funds before you can withdraw. For example, a 5x wager on a ৳1,000 bonus means you need to place ৳5,000 in bets.

Warning: If bonus abuse is detected — including multiple accounts, group betting, or any other form of manipulation — the bonus and any associated winnings will be voided and the account may be suspended.

Bonus Validity Period

Every bonus has a set validity period. The welcome bonus is typically valid for 30 days, and weekly bonuses for 7 days. Any unused bonus will be automatically removed once it expires.

5
Betting Rules & Guidelines

General Betting Rules

All betting activities on pep20 are governed by the following rules:

  • Confirmed bets cannot be changed or cancelled (except for live bets)
  • Minimum bet amount ranges from ৳10 to ৳100 (varies by game)
  • Maximum payout limits per betting market are set separately
  • Bets placed at incorrect odds due to a software error may be voided

Event Cancellation & Refunds

If a sporting event is cancelled or postponed, the following rules will apply:

  • Bets on fully cancelled events will be refunded
  • If 50% or more of the game has been played, the result may be considered valid
  • Bets are valid if the result in cricket is determined by the Duckworth-Lewis method

Live Betting Special Rules

If a bet is accepted during live betting due to a disconnection or delayed update, pep20 reserves the right to declare it valid or void at its discretion.

6
Prohibited Activities

The following activities are strictly prohibited on the pep20 platform:

Violation of this prohibition will result in: The account will be immediately suspended, the balance forfeited, and legal action taken if necessary.

  • Multiple Accounts: Opening multiple accounts under the same identity
  • Money Laundering: Using the platform for money laundering purposes
  • Bonus Abuse: Providing false information to claim a bonus
  • Group Betting: Placing opposing bets against each other to claim bonuses
  • Hacking: Attempting to hack or manipulate the system
  • False Information: Registering with a false identity or fraudulent information
  • Minors: Registration under 18 years of age
  • Automation: Use of bots or automated software

7
Privacy & Data Protection

Pep20 treats the protection of members' personal data as its highest priority. We collect and store the following information:

  • Name, address, phone number & email
  • Payment information (securely encrypted)
  • Gaming Activity & Transaction History
  • Device & login information

We never sell members' personal information to third parties. However, we may be required to share information when legally obligated or requested by a regulatory authority. For more details, please see our Privacy Policy Read.

8
Responsible Gaming Policy

Pep20 treats responsible gaming as a core value. We believe gaming should be a source of entertainment, not addiction.

Our Protection Tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss Limit: Maximum loss limit within a set time period
  • Self-Exclusion: Temporary account suspension for a specified period
  • Cooling-Off Period: Breaks ranging from 24 hours to 6 weeks
  • Reality Check: Reminder of how long you've been playing

Please Note: Never treat gaming as a source of income. Never bet beyond your budget. If you feel you have a problem, reach out to our support team — we're here to help.

To learn more about responsible gaming, visit our Responsible Gaming View page.

9
Terms Amendments & Dispute Resolution

Changes to Terms

Pep20 reserves the right to modify these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Dispute Resolution

For any dispute or complaint, members should first contact our support team. We will endeavour to resolve the issue within 48 hours. If the matter cannot be resolved through support, it may be escalated to pep20's regulatory authority.

Limitation of Liability

Pep20 will not be held responsible in the following cases:

  • Losses due to internet disconnection
  • Account hacked due to the member's own negligence
  • Bugs in approved third-party software
  • Unexpected technical failure

10
Contact & Support

If you have any questions or need clarification about these Terms & Conditions, please contact us:

Live Chat Support: 24/7 Live Chat Support in Bengali

Email: support@pep20.bet

Response time: Usually within 2 minutes

These terms were last updated on 1 January 2026. pep20 reserves the right to provide the final interpretation of these terms.

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Version Information
Version: v5.2
Update: 1 January 2026
Language: Bengali (bn-BD)
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